Text messaging

The PainTrace Booking SMS program

Program: appointment and account text notifications · Brand: PainTrace Booking · Updated September 2, 2026
The whole program in one breath. PainTrace Booking sends appointment texts (booking confirmations, reminders, and schedule changes) on behalf of the health and wellness practices that use our scheduling platform, and account notifications to the practices themselves. Every recipient opts in themselves, consent is never a condition of booking, message frequency varies with appointment activity, message and data rates may apply, reply HELP for help and STOP to opt out, and no mobile information is ever sold or shared with third parties or affiliates for promotional or marketing purposes.

How a person opts in, step by step

  1. A client visits a practice's public booking page, for example summitbodywork.paintracebooking.com.
  2. They choose a service and a time, then fill in the booking form: name, email, and mobile phone.
  3. Directly beneath the mobile phone field sits a checkbox labeled Text me appointment reminders. It is unchecked by default. Only clients who check it receive texts; leaving it unchecked books the appointment exactly the same.
  4. The full consent disclosure is printed beside the checkbox, before anything is submitted. It reads, verbatim:
By checking the box you agree to receive appointment confirmation and reminder texts from PainTrace Booking about your visits with [practice name]. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. Consent is not a condition of booking. Privacy Policy and Terms of Service
The live booking form: the mobile phone field, the unchecked Text me appointment reminders checkbox, and the full consent disclosure beneath it
The live booking form, exactly as every client sees it: the phone field, the unchecked consent box, and the full disclosure.

Practices opt in to their own account notifications the same way: by entering their mobile number in their private back office with the equivalent disclosure. Phone numbers are never imported, bought, rented, or messaged without this consent.

What we send, and how often

Conversational and informational appointment messages only: booking confirmations, appointment reminders, schedule changes and cancellations, and replies to messages a client sends first. Message frequency varies with appointment activity; a typical appointment produces one to three messages. No marketing or promotional blasts ride this program.

Fees

Message and data rates may apply according to the recipient's mobile plan. PainTrace Booking never charges recipients for messages.

HELP

Reply HELP to any message for assistance, email paintracebooking@gmail.com, or use the contact door on this site. HELP replies identify the program and this page.

STOP, the opt out

Reply STOP to any message and texting to that number ends immediately; a single confirmation of the opt out is sent and nothing further. STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT all work. A client can also simply uncheck the box on their next booking, or ask their practice to switch texts off for them. Reply START to opt back in.

Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt in data and consent are not shared with any third parties. The full policy lives at paintracebooking.com/privacy, and the SMS terms within our terms of service at paintracebooking.com/terms.

Who runs this program

PainTrace Booking, the scheduling platform for massage and bodywork therapists, chiropractors, acupuncturists, psychologists and counselors, and healthcare practitioners. Questions about this program: paintracebooking@gmail.com.