PainTrace gives your practice a branded booking page, a back office, and the machinery around them: scheduling, confirmations, reminders, and payment links through your own Stripe or Square account. By creating an account or using the service you agree to these terms and to the Privacy Policy. If you are agreeing on behalf of a business, you confirm you have the authority to do that.
Give us accurate information and keep it current, especially your sign in email, because that is where account and security email goes. Guard your password and your backup access code; anything done while signed in to your account is on your account. If you think someone else got in, reset your password right away (that signs out every other device) and tell us.
Every new practice gets a 30 day free trial with no card required. After the trial, PainTrace is $29 a month. Founding practices keep their founding price for as long as their subscription stays active, exactly as offered at signup. Prices for new subscriptions can change, but we will never change what you pay without telling you at least 30 days ahead. You can cancel anytime and you keep access through the period you have paid for.
Your client list, your bookings, your branding, and everything you create in PainTrace belong to your practice. You give us permission to store and process that content for one purpose, running the service for you. You can export your data at any time. If you close your account, your data is deleted within 30 days, so export first.
Card payments run through your own Stripe or Square account, under that processor's own terms, which you accept directly with them when you connect. What you charge, refund, or reschedule is between you and your client; PainTrace is the scheduling tool, not a party to the appointment. You are responsible for your own policies and for the taxes on your revenue.
We build carefully and we keep watch, but PainTrace is provided as is, without warranties of any kind, and no software has perfect uptime. When maintenance is planned we do it at quiet hours where possible.
To the fullest extent the law allows, our total liability for any claim related to the service is capped at the amount your practice paid PainTrace in the 12 months before the claim, and neither of us is liable to the other for indirect, incidental, or consequential damages. Nothing here limits what cannot legally be limited.
You can cancel anytime from your account or by email. We can suspend or close an account that breaks these terms, and where reasonable we will warn you first. After an account closes, we keep your export available for 30 days, then delete per the Privacy Policy.
If these terms change, the new version appears here with a new date. For material changes we email practice owners at least 14 days before they take effect. Using PainTrace after that date means the new terms apply.
These terms are governed by the laws of the State of South Carolina, USA, and disputes belong to the state or federal courts located in South Carolina.
PainTrace · Greenville, South Carolina · omgreenville@gmail.com