PainTrace Booking gives your practice a branded booking page, a back office, and the machinery around them: scheduling, confirmations, reminders, and payment links through your own Stripe or Square account. By creating an account or using the service you agree to these terms and to the Privacy Policy. If you are agreeing on behalf of a business, you confirm you have the authority to do that.
Give us accurate information and keep it current, especially your sign in email, because that is where account and security email goes. Guard your password and your backup access code; anything done while signed in to your account is on your account. If you think someone else got in, reset your password right away (that signs out every other device) and tell us.
PainTrace Booking is $29 a month, starting when you sign up, with a card on file through Stripe. Prices for new subscriptions can change, but we will never change what you pay without telling you at least 30 days ahead. You can cancel anytime and you keep access through the period you have paid for. Canceling stops all future charges, and if we ever bill you in error, tell us and we refund it.
Your client list, your bookings, your branding, and everything you create in PainTrace Booking belong to your practice. You give us permission to store and process that content for one purpose, running the service for you. You can export your data at any time. If you close your account, your data is deleted within 30 days, so export first.
Practices are responsible for the content and branding they upload. If you believe content on a PainTrace Booking page infringes your copyright, email paintracebooking@gmail.com with the page link, the work you believe is infringed, and your contact information. We review promptly, we remove infringing content where the law requires, and repeat infringers lose their accounts.
PainTrace Booking is built for independent massage, bodywork, and wellness practices, and most of them are not HIPAA covered entities because they do not bill insurance electronically. The service is not offered under a business associate agreement, and we do not currently sign BAAs. If your practice is a HIPAA covered entity, do not use PainTrace Booking to store or transmit protected health information; doing so without a BAA is a breach of these terms, and that responsibility is yours alone.
For every practice, covered or not: your session notes and your clients' pain check-ins are your practice's confidential records. We seal them behind encryption and access logging, we process them for exactly one purpose, running the service for you, and we never read, mine, or sell them. Each practice is solely responsible for its own compliance with the health, licensing, and privacy laws that apply to it.
Intake forms and consents on PainTrace Booking can be signed electronically. By signing on screen you agree that your electronic signature carries the same force as ink and that the signed record may be kept electronically. If you would rather sign on paper, or want a copy of anything you signed, ask your practice, and they can provide it.
PainTrace Booking provides software. We are not a healthcare provider, and the practices on the platform are independent businesses that are not our agents or employees. Nothing in the service, including pain check-ins, trends, and reminders, is medical advice, diagnosis, or treatment. Choices about care belong to practices and their clients. If someone is in urgent medical trouble, call 911, not a booking page.
The video room is a tool. Your practice decides when a video visit is appropriate and is responsible for client consent, for holding the right license, and for the rules of the states where you and your client sit while the visit happens.
Confirmations and reminders go only to clients who actually booked with your practice, and every text honors STOP instantly and permanently. By turning messaging on, your practice confirms it has each client's consent to be contacted about their appointments. Marketing campaigns you send through the platform are your practice's own speech: you are responsible for having proper consent for marketing messages, and we will always carry the unsubscribe link and honor it.
For clients, texting works like this: opting in happens by checking the consent box while booking, consent is not a condition of booking or service, and messages are automated appointment texts sent by PainTrace Booking with the practice named in each message. A client receives at most a confirmation and two reminders per appointment. Message frequency varies and message and data rates may apply. Replying STOP opts out with one final confirmation message and replying HELP brings help.
The program. PainTrace Booking sends appointment confirmation and reminder text messages on behalf of the practice a client books with, and the practice is named in every message. Only clients who check the consent box while booking receive messages. Consent is not a condition of booking or service, of purchase, or of care. The program runs on United States carriers and is intended for recipients 18 and over.
Opting in. Opt in happens in exactly one place: the unchecked consent box labeled Text me appointment reminders that sits beside the phone number field on the booking page. Checking the box and completing a booking is the only way to join, so no one receives messages who did not ask for them, and opt in is never transferred, never implied, and never shared with any third party.
Canceling. You can cancel the SMS service at any time. Just reply STOP. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, check the consent box the next time you book, and we will start sending SMS messages to you again.
Help. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at paintracebooking@gmail.com, where a person answers.
Carriers. Carriers are not liable for delayed or undelivered messages. T-Mobile is not liable for delayed or undelivered messages.
Rates and frequency. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies with appointments booked, and a client receives at most a confirmation and two reminders per appointment. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
Privacy. If you have any questions regarding privacy, please read our privacy policy at paintracebooking.com/privacy. Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.
If a claim is brought against PainTrace Booking because of what your practice did, the care you provided, the messages you chose to send, the records you kept, or the taxes you owed, your practice will defend and cover that claim. And in reverse: if a claim is brought against your practice simply because our software failed to work as promised, that failure is ours to answer for, within the liability cap below.
Card payments run through your own Stripe or Square account, under that processor's own terms, which you accept directly with them when you connect. What you charge, refund, or reschedule is between you and your client; PainTrace Booking is the scheduling tool, not a party to the appointment. You are responsible for your own policies and for the taxes on your revenue.
We build carefully and we keep watch, but PainTrace Booking is provided as is, without warranties of any kind, and no software has perfect uptime. When maintenance is planned we do it at quiet hours where possible.
To the fullest extent the law allows, our total liability for any claim related to the service is capped at the amount your practice paid PainTrace Booking in the 12 months before the claim, and neither of us is liable to the other for indirect, incidental, or consequential damages. Nothing here limits what cannot legally be limited.
You can cancel anytime from your account or by email. We can suspend or close an account that breaks these terms, and where reasonable we will warn you first. After an account closes, we keep your export available for 30 days, then delete per the Privacy Policy.
If these terms change, the new version appears here with a new date. For material changes we email practice owners at least 14 days before they take effect. Using PainTrace Booking after that date means the new terms apply.
PainTrace Booking is offered from the United States and built first for United States practices. Practices elsewhere are welcome to use it, and if you do, you are responsible for your own compliance with the health, privacy, and business laws of your region, these terms still govern, and features tied to United States infrastructure, such as the text messaging program, may not be available where you are.
These terms are governed by the laws of the State of South Carolina, USA, and disputes belong to the state or federal courts located in South Carolina.
PainTrace Booking · Greenville, South Carolina · paintracebooking@gmail.com