Yes. $29 a month, flat. No per practitioner fees, no appointment caps, no commission on your bookings, no setup fee. Every room in the back office is included: booking page, calendar, clients, charts, forms and consents, packages, memberships, video visits, reminders, reports.
No. Client payments go straight into your own Stripe or Square account. PainTrace Booking never holds your money and never takes a percentage of it. The only thing you pay us is the $29.
Yes. In Clients, tap Import CSV. Any file with a header row and a name column works, and exports from MassageBook and Acuity are recognized by name. Emails, phones, notes and birthdays ride along when the columns are there.
It is yours, always. Settings has a Your data card: download your client list and every appointment as CSV files any time, no email to support, no waiting. If you cancel, your booking page and back office run through the period you paid for, and your data is deleted on the schedule in our Privacy Policy.
Yes. Clients who tick the box when they book get a text 48 hours before and again the same day, and can reply STOP at any time. Everyone gets email confirmations and reminders.
Yes. Video visits run in the browser on a phone or a computer, nothing to install. Mark a service as a video visit and the join link rides in the reminder.
Yes. The back office works in a phone browser and can be added to your home screen like an app: calendar, clients, charts, and payments in your pocket.
Not yet. Today each person books their own visit. Group booking is on our list; ask us and we will tell you where it stands.
Not today. Here is what is in place: encryption in transit and at rest, sealed chart notes, an access log on every chart view, a separate wall around every practice, and two step sign in on new devices. A signed BAA chain is on our roadmap. If your practice requires a BAA before it can use scheduling software, ask us before you sign up so we can tell you where we are.
Stripe retries for about two weeks and your back office stays open the whole time. Fix the card in Manage billing and everything carries on.
Email paintracebooking@gmail.com, or use the Write to a person box on the Help page inside your portal. Your practice name rides along, so we can look at the right thing.